Faq

Frequently Asked Questions (FAQs)

📌 General Questions

Q: How do I book a sneaker cleaning or restoration service?

A: You can book by sending us a DM on Instagram @ReviveMyKicksMCR or emailing us at ReviveMyKicksMCR@gmail.com. We’ll guide you through the process!

Q: Where are you based?

A: We are based in Manchester, UK. Collection and drop-off services are available.

Q: Do you offer a mail-in service?

A: Yes! If you’re outside Manchester, you can post your sneakers to us. Contact us for shipping details.

👟 Sneaker Cleaning & Restoration

Q: How long does the cleaning/restoration process take?

A: Cleaning typically takes 2-5 days, depending on the level of work needed. Restorations may take up to 2 weeks.

Q: What types of shoes do you clean?

A: We clean and restore most sneakers, including leather, suede, mesh, and canvas. If you’re unsure, just ask!

Q: Can you fix deep scuffs, sole separation, or cracked leather?

A: Yes, we offer sole reglue, repainting, and minor repair services. However, some damage may be beyond repair—we’ll assess and advise you.

💳 Payments & Pricing

Q: How much do your services cost?

A: Prices vary based on the service required. DM us for a price list or a custom quote.

Q: What payment methods do you accept?

A: We accept cash, bank transfer, and PayPal.

📦 Delivery & Collection

Q: Do you offer collection and drop-off?

A: Yes! We offer a Manchester-based collection and drop-off service. Contact us to arrange.

Q: Do you offer nationwide service?

A: Yes, you can post your sneakers to us. You’ll be responsible for shipping both ways.

Q: How will I know when my sneakers are ready?

A: We’ll update you via Instagram DM, email, or WhatsApp when your sneakers are done!